Support at home
Coordinated Care Services
From 1 November 2025, the Australian Government’s new Support at Home program will replace the current Home Care Package system. This new approach has been designed to make in-home care easier to understand, more flexible, and more personalised, so older Australians can continue living safely, comfortably, and independently in their own homes for longer.
At MHA Care, our focus remains the same: walking alongside you with compassion, clarity, and genuine care. Whether you’re already receiving support or exploring your options for the first time, we’re here to guide you through what’s changing, what’s staying the same, and how the new system can best support your goals.
The Support at Home program introduces new funding levels and clearly defined service categories to give you more choice and control. If you currently have a Home Care Package, the Government has committed that you will receive a budget aligned with your existing level, following the ‘no worse off’ principle.
As the transition unfolds, our friendly team will help you understand your budget, plan your services, and make the most of the supports available to you. We’ll continue to prioritise your safety, wellbeing, and independence, because at MHA Care, we believe everyone deserves to feel at home while receiving the care they need.
Pricing Information
Under Support at Home, you will receive a quarterly budget based on your assessed needs and funding level. MHA Care can help you:
- Understand your funding
- Plan how to use it across services
- Track your spending
- Adjust your plan as your needs change
Our goal is to make your budget easy to manage while ensuring you get the most value and support from it.
Get a quick, personalised estimate of your Support at Home costs using the My Aged Care Quarterly Calculator, understand your funding, fees and contributions in just minutes.
Frequently Asked
How can we help?
It can be difficult to know where to start when first accessing care services. We have answered some frequent questions we receive:
If you have been allocated a Support at Home package, you can choose MHA Care to provide you with all of the support that you need to coordinate the care and services that best meet your needs and goals.
- Call us on 03 5742 1111 and speak to one of our friendly Care Coordinators
- We will come and visit you at home to discuss your individual needs
- We will work with you to notify My Aged Care to allocate your package to MHA Care
- We will provide you with all of the support and care that you need.
If you are unhappy with your current provider, we can assist you to have your Home Care Package transferred to MHA Care.
- Call us on 03 5742 1111 and speak to one of our friendly Care Coordinators
- We will come and visit you at home to discuss your individual needs
- We will work with you to notify your current provider and My Aged Care to transfer your package to MHA Care
- We will provide you with all of the support and care that you need.
We are a local provider and operate on a not-for-profit basis.
You can also choose to have MHA Care provide the services under your Home Care Package, giving you a single point of contact for all your care needs.
Accessing Care
Get In Touch
If you would like to learn more about home care packages for you or a loved one, or you have questions about your existing home care package, please contact us for further information.
Alternatively, you can speak to My Aged Care on 1800 200 422.