Support at home

Yes. If you are approved for a Support at Home package, you must choose an approved provider to deliver and manage your services.

A Support at Home provider is responsible for:

• Developing your personalised care plan
• Coordinating and scheduling your services
• Managing your government funding
• Providing regular statements and budget oversight
• Ensuring all services meet national aged care quality and safety standards

Without an approved provider, your package funding cannot be activated or used.

At MHA Care, we make this process simple and supportive. Once you are approved, we will:

• Meet with you to understand your goals and preferences
• Allocate a dedicated Care Partner
• Explain your budget clearly and transparently
• Set up the services you need to remain living independently at home

As a local, not-for-profit provider based in Yarrawonga and service the Moira region, we focus on clear communication, strong compliance, and personalised support — so you can feel confident your care is well managed.

Choosing the right provider ensures your funding works for you and that you receive the quality, consistency and respect you deserve.

The Support at Home program is an Australian Government aged care program designed to help older people live safely and independently in their own homes for longer.

It replaces previous home care programs and provides a single, streamlined system for delivering in-home support based on your individual needs.

If you are assessed as eligible, you will receive a funding allocation that can be used for services such as:

• Personal care (showering, dressing, mobility support)
• Domestic assistance (cleaning, laundry)
• Meal preparation
• Nursing and clinical care
• Allied health services
• Home maintenance and modifications
• Social support
• Assistive Technology & Home Modifications

The program is designed to be flexible, meaning your supports can change as your needs change.

• Assessment – You are assessed through My Aged Care to determine your eligibility and level of support.
• Funding Allocation – If approved, you are assigned a budget based on your care needs.
• Choose a Provider – You select an approved Support at Home provider to manage your services and funding.
• Care Planning & Delivery – Your provider works with you to create a care plan and coordinate services.

• Greater transparency around budgets
• Clear monthly statements
• Structured quarterly budget reviews
• Stronger compliance and reporting requirements
• A focus on helping you remain independent at home

The goal of the program is simple: to provide the right level of support, at the right time, so you can continue living comfortably and confidently in your own home.

Support at Home funding generally does not cover:

• Everyday living costs such as groceries or rent
• Major home renovations
• Services unrelated to your assessed care needs

At MHA Care, your dedicated Care Partner will work with you to ensure your funding is used wisely and in line with government guidelines.

We provide:

• Clear monthly statements
• Quarterly budget reviews
• Transparent pricing
• Guidance on what is eligible under the new framework

Our goal is to ensure your funding supports what matters most to you — helping you stay safe, independent, and confident at home.

Home Support refers to entry-level aged care services that help older people remain living independently in their own homes.

It is designed for people who need a small amount of assistance to manage everyday tasks, maintain safety, and stay connected to their community.

Home Support services typically include:

• Domestic assistance (cleaning, laundry)
• Meal preparation or delivered meals
• Personal care (showering, dressing)
• Transport to appointments
• Social support and companionship
• Basic home maintenance
• Allied health services (such as podiatry or physiotherapy)

Home Support is generally suitable for people who require lower levels of assistance and want to maintain their independence with some practical help.

If your needs increase over time, you may be assessed for a higher level of support through the Support at Home program.

At MHA Care, we provide Home Support services across Northeast Victoria, with a focus on:

• Reliable, local staff
• Flexible service delivery
• Clear communication
• Respectful, person-centred care

Our goal is simple — to provide the right support at the right time, so you can continue living safely and confidently in your own home

You can find home care providers near you by visiting the My Aged Care website and using their online provider search tool. This allows you to view approved providers in your local area and compare the services they offer.

When reviewing providers, it’s helpful to look at:

• The types of services available
• Pricing and fee transparency
• Location and service coverage
• Experience and specialisations
• How they manage care coordination and budgets

You can also contact providers directly to ask questions and get a feel for how they communicate and support clients before making your decision.

At MHA Care, the safety and wellbeing of our clients is our highest priority. We have strong worker screening and engagement processes in place to ensure every team member and subcontractor meets the highest standards of professionalism, compliance, and care.

Comprehensive Screening

All our qualified MHA Care staff and also contractors engaged by MHA Care are required to have:

• A current National Police Check
• NDIS Worker Screening clearance (where applicable)
• Working with Children Check (where required)
• Relevant qualifications and certifications
• Up-to-date vaccinations in line with aged care requirements
• Evidence of professional registrations (for clinical staff)

We verify all documentation prior to engagement and monitor expiry dates to ensure ongoing compliance.

Skills & Suitability

Beyond formal checks, we carefully assess:

• Experience in aged care or community services
• Understanding of the Aged Care Quality Standards
• Communication skills and professionalism
• Alignment with our values of respect, dignity and integrity

We look for people who genuinely care — not just those who meet the minimum requirements.

Ongoing Training & Compliance

All workers receive:

• Induction training
• Regular compliance updates
• Mandatory training refreshers
• Support and supervision from our leadership team

This ensures our workforce remains informed, accountable, and aligned with current aged care legislation.

Local, Trusted Professionals

As a local not-for-profit provider in the Yarrawonga and Moira region, many of our team members live and work within the community. We take pride in building long-term, trusted relationships between clients and care staff.

With MHA Care, you can feel confident knowing your support team is carefully screened, professionally trained, and committed to delivering safe, respectful and compliant care.